My log in doesn’t work. What do I do?

We're happy to help with this!

  1. Make sure cookies are enabled for
  2. Clear browser history/cache, close browser, reopen browser, then try to log in again.
  3. Use a different browser (Firefox, Chrome, Safari, etc.).
If you are on satellite internet...
Unfortunately, the extreme latency seems to prevent successful logging in from time to time. If you have an issue with this, please follow these steps:
  1. use Firefox as your browser
  2. leave the box UNCHECKED to "remember me"
  3. try logging in multiple times, one right after another
If you are still unable to log in...
Please send us a message with this info (the more detail, the better):
  • what error do you receive, if any? if no error, what happens when you try to log in?
  • what browser are you using? (Firefox, Safari, Chrome, Edge, etc.)
  • what type of internet connection? (satellite*, wifi, etc.)
  • what type of computer are you using? (Mac, PC, mobile, etc.)

Still need help? Contact Us Contact Us